FQAS
About your order
Q: When I order an in stock item, how long will it take to arrive?
A: After your payment is confirmed, your order will be sent within three days. Delivery will take about 10 days or less.
Q: When I place a made to order item, how long will it take to finish and be delivered?
A: Once payment is confirmed, we will make your order (production period is 2-3 months) and we will deliver it afterward.
Q: Can I order by phone?
A: Yes, you can call or fax us.
Q: Can I consult before ordering?
A: Yes, you can. For more information, please use our "Tamarusan Concierge".
About shipping
Q:Can I change my shipper?
A: Yes, you can. * Additional delivery costs might be incurred.
Q: Can you send it by mail service?
A: We are sorry, but we do not handle mail service because there is no compensation for delivery accidents.
About the product
Q: Can I purchase items that are sold out?
A:If you order an item that is sold out, you can order it (except for some items). Reproduction period is about 2-3 months. For more inquiries, please contact us.
Q: Are you still going to produce the same items?
A: Yes, except for some items. Please call/email us for more information.
Q: Can I see how the product personally.
A: Yes, you can. Please visit our "Tamarusan Concierge".
About design
Q: Does design have a distinction between age and sex?
A: Not particularly.
Q: Can I have the necklace clasp for left-handed?
A: Yes, you can.
Q: Can you make with my original design?
A:I'm sorry. In our shop, we do not do such service.
Q: Can I partially change the design (such as the length of the chain)?
A:Please contact us.