Customer Service

Customer Service

PAYMENT

  • Credit Card

VISA, Mastercard, American Express, Apple Pay, Google Pay

  • PayPal

- Please Note: International Buyers 

 Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer`s responsibility. Please check with your country`s customs office to determine what these additional costs will be prior to bidding or buying.


DELIVERY DATE

  • In-stock items

After payment is confirmed, your order will be sent within three days. Delivery will take about 10 days or less.

  • Built to order items

Once payment is confirmed, your order will be delivered after 2-3 months around.


SHIPPING & DELIVERY (Ships from Japan.)

 EMS (International Mail) or others

Shipping fee is $15 (USD) 

FREE shipping if the order is over $120 (USD) 

Ships within 3 days


Available countries for shipping

Please check the market selector in the upper right corner.


RETURNING MERCHANDISE BY MAIL

Please contact us before shipping back an item for return. We will reply and inform you of the return method.

If you have received a defective item or an item that you did not order due to an error on our part, please contact us within 7 days of receiving the items. In such cases, our company will bear any costs related to returns and exchanges.

We regretfully must declare that any shipping costs (round trip) and refund deposit fees, etc., regarding returns or exchanges at the customer's convenience (which include mistaken orders, items which turned out to be different than what was expected, or appear different) must be borne by the customer.

If items shipped back to us were damaged en route, we will bill the customer for the actual costs.

* *The above conditions apply only to unused items, regardless of the reason for a return.
Furthermore, please be aware that if 8 days or more have elapsed since the items have arrived, the items will no longer be eligible for return.